Frequently Asked Questions

Orders placed before 1 PM GMT, Monday through Friday, will be shipped the same day. We work hard to guarantee prompt service for all customers.

Yes, we provide a DPD courier service guaranteeing delivery within 48 hours (excluding weekends). For UK orders over £100, this express option is free of charge.

If your package is shipped with Royal Mail, you can request it be left in a secure location. You’ll receive a one-hour time slot via email for DPD orders.

Our team is available Monday to Friday from 9 AM to 5 PM, excluding bank holidays. You can email us at sales@goodhealthnaturally.com and we’ll respond as soon as possible.

For UK orders, we offer free postage on orders over £100 in product value. Please note, this may differ on practitioner, trade and international orders.

Unfortunately, these things happen from time to time. Give us a call during opening hours and we’ll do our best to resolve this.

If your package arrives damaged or you have a problem with the products received, this should be reported within 5 working days of receiving your items. You can either give us a call on 0333 7777 333 or email us at: sales@goodhealthnaturally.com and our customer service team will be able to advise further.

If your order hasn’t been dispatched, we’ll do our best to make changes. Call us with your order number for assistance.
We prioritize your satisfaction and strive to provide reliable service for all your health supplement needs. Contact us anytime for further support.